Cancellation, Refund & Service Delivery Policy

1. General service and payment terms

BizProp Co., Ltd., operating as Thailand Business & Property (THBP), provides the paid services described below. Basic listing publication remains free. Payments under these terms are for THBP services and agreed advertising campaign costs, not the purchase price of a business or property. Paid Tobo AI membership is not included in this policy because it is not currently offered.

Before payment, the customer receives the service scope, deliverables, total price in Thai baht, applicable VAT, separately identified fees, required information and expected delivery or activation time. THBP starts work after payment is verified and the necessary information is received, at the agreed appointment or start date. A payment receipt does not by itself confirm that an advertising campaign is approved or running.

Customers must provide accurate information and have authority to order the service. Missing information may delay delivery. THBP will identify what is needed and provide a revised schedule. Material changes to the scope or price require the customer’s agreement before additional charges are made.

Any service-specific cancellation terms must be disclosed before payment and consistent with this policy. No term removes rights or remedies required by applicable law. Brokerage commissions and business/property transactions are governed by separate agreements.

2. Online business consultation

Delivery: Consultation is provided through the agreed online meeting or communication channel at the confirmed date and time. The duration and scope are stated before payment. Advice does not guarantee business approval, financing, a sale or another commercial outcome.

Cancellation: Notify THBP at least 24 hours before the appointment for a full refund or free rescheduling. For notice within 24 hours, or a missed appointment, one free reschedule is available; a change-of-mind cash refund is normally unavailable. The replacement appointment is arranged by mutual agreement. Further changes require agreement before any new fee.

After delivery: Completed consultations are normally non-refundable. If THBP cancels or cannot provide the appointment, the customer may choose rescheduling or a full refund for that undelivered appointment. Report service errors so THBP can review and provide an appropriate correction or refund where applicable.

3. Company certificates and business-document coordination

Delivery: Documents are delivered electronically to the agreed email or communication channel, or physically where this is included in the order. The document type, estimated completion time, government/third-party fees and any courier charge are stated before payment. Electronic delivery has no separate shipping charge. External authority processing and approval are not controlled by THBP and are not guaranteed.

Cancellation: A full refund is available before processing starts and before costs are incurred. After processing starts, THBP will stop work where possible and refund the remaining amount after deducting work actually completed and disclosed, non-recoverable government or third-party costs actually incurred. THBP will explain the calculation. Completed and correctly delivered work is normally non-refundable for a change of mind.

Errors or delays: THBP will correct errors caused by THBP without an additional service charge. Customer-requested changes or errors in customer information may require additional work, which will be quoted first. If delivery is delayed, THBP will give a revised estimate. If THBP cannot complete the agreed service, the undelivered portion is eligible for refund, subject to the general protections below.

Physical returns are not normally required for electronically delivered services. If a physical return is necessary to correct a THBP error, THBP will arrange and bear reasonable agreed return-delivery costs. Any return associated with a customer-requested change will be agreed before proceeding.

4. Virtual office address and mail services

Delivery: This service supplies address use and mail handling as specified in the selected package. It does not include physical office workspace. THBP confirms the service term, activation requirements, expected activation date, included mail handling and any forwarding charges before payment. Use begins only after required checks and written activation confirmation. Registration acceptance by an external authority is not guaranteed.

Cancellation: Before activation and before work or costs are incurred, a full refund is available. If setup work has started, disclosed completed setup work and non-recoverable third-party costs may be deducted, with an itemised explanation. Once activated, setup and elapsed service are normally non-refundable. For fixed-term packages, cancellation for a change of mind does not refund the remaining prepaid term; service remains available for that term unless the customer requests earlier closure. Any more favourable package terms disclosed before payment apply.

Renewal and closure: Customers may decline renewal before the next term starts. This policy does not authorise automatic renewal or recurring charges. When closing the service, customers must arrange any required registered-address change and mail-forwarding instructions. THBP will explain the closure steps. If THBP cannot provide the contracted service, the undelivered portion is eligible for refund.

5. Promote advertising

Delivery: THBP manages advertising for an approved listing on the platforms identified in the order. Availability is subject to platform access, ad review and approval. The selected platforms, media budget, campaign dates, THBP management fee, applicable VAT and total are shown before payment. Paying or depositing funds does not guarantee immediate approval, a fixed number of clicks or enquiries, or a business/property sale. The daily media budget is a spending limit, not a promise that the full amount will be spent each day.

Pause and cancellation: Customers may pause a campaign through available controls or contact THBP to request a stop. Delivery stops when the platform processes and confirms the instruction; some spending may occur in the meantime. Pausing does not automatically extend the original end date or trigger a cash refund. Resuming is subject to the remaining budget, original schedule and platform availability. A permanent stop requires final spend reconciliation before unused amounts are released.

Unused funds: After delivery stops and final spending and commitments are verified, eligible unused campaign amounts remain available in the customer’s THBP advertising balance for future campaigns. This is advertising credit, not a cash refund. Deposited funds are for advertising services, are not transferable to another customer and do not earn interest. No expiry period is introduced for existing credit by this policy.

Change-of-mind refunds: Ordinary change-of-mind cash refunds of prepaid advertising funds are normally unavailable, including amounts already paid or committed to advertising platforms. This restriction must be shown before the customer deposits funds. Advertising already delivered and services already completed are normally non-refundable. The treatment of THBP management fees, processing charges and VAT must be stated before payment and reflected accurately in the reconciliation; it must not be replaced by undisclosed deductions.

Exceptions: Duplicate payments, billing errors, service failures and refunds required by applicable law are reviewed separately. If a campaign is rejected and cannot be delivered, or THBP cannot supply the contracted service, THBP will offer an agreed alternative or refund the undelivered portion as appropriate. Any approved cash refund is not dependent solely on THBP first recovering money from an advertising platform. Customers will not be forced to accept advertising credit instead of a cash refund where a cash refund is required.

6. Delivery delays and missing deliverables

If an agreed delivery or activation date is missed, contact THBP with the order reference. THBP will investigate, explain the cause and provide a revised estimate. If the service cannot be supplied, THBP will offer an agreed alternative or a refund for the undelivered portion. No additional delivery charge will be imposed without prior agreement.

For missing electronic documents, THBP will verify the delivery address and resend securely. For physical items, THBP will check tracking and arrange a reasonable remedy with the customer. THBP bears reasonable corrective delivery costs for its own errors. Ordinary forwarding or courier charges are shown in the order before payment.

7. How to request cancellation or a refund

Contact THBP using the details below. Provide the order/payment reference, service name, request and reason. Do not send a full card number, security code or payment password. A campaign pause and a cash-refund request are separate actions.

THBP aims to acknowledge the request within 2 business days and issue a decision within 7 business days after receiving the necessary information and final spending records. If external records are delayed, THBP will explain the outstanding information and give an updated estimate. Business days mean Monday to Friday, excluding Thai public holidays.

Approved cash refunds will be initiated within 5 business days of approval through the original payment method. The time until the money appears depends on the payment provider and issuing bank; initiation is not the same as receipt. If the original channel cannot process a refund, THBP will obtain payment-provider guidance and agree a permitted method with the customer, with appropriate identity checks. THBP will not substitute store credit for a legally required cash refund without a permitted basis.

THBP will provide a breakdown of any permitted deductions and relevant VAT adjustment. For customer-requested cancellation, only previously disclosed completed work and non-recoverable costs may be deducted as specified for the service. Where THBP is responsible for cancellation or error, THBP will not deduct its payment-processing charge from the refund for the undelivered service. Duplicate payments will be refunded after verification, subject to lawful payment/dispute procedures. This policy does not remove statutory rights, bank dispute rights or remedies for failure to provide the agreed service.

8. Acceptance and policy changes

Before payment, customers must actively accept the applicable Terms & Conditions and this Cancellation, Refund & Service Delivery Policy through an unticked agreement checkbox or another recorded acceptance process. The links must be available in the customer’s selected language. The applicable version and acceptance record are retained with the order. Future policy changes apply to future orders; they do not retrospectively replace an accepted order’s terms.

Checkout agreement: “I agree to the Terms & Conditions and Cancellation, Refund & Service Delivery Policy.” For advertising deposits: “Advertising funds are prepaid for campaign use. Ordinary change-of-mind cash refunds are normally unavailable. Eligible unused amounts remain advertising credit; billing errors, undelivered services and applicable legal rights are handled separately.”

9. Contact THBP

BizProp Co., Ltd. | Thailand Business & Property
25 Alma Link Building, 17th Floor, Room 35, Soi Chidlom, Ploenchit Road, Lumphini, Pathum Wan, Bangkok 10330, Thailand
Email: [email protected]
English: +66 80 140 4800 | Thai: +66 93 167 7795
LINE Official Account: @bizprop
Website: thailandbusinessandproperty.com